Managed IT Support
Your IT department, on a monthly plan.
For businesses without an in-house IT team: one predictable monthly fee covers helpdesk support, maintenance, security and a team that knows your systems.
What’s covered
Everything that keeps your team working.
Each plan covers the day-to-day support and maintenance most small and medium businesses need. The level of cover depends on the package you choose.
Helpdesk support
Help by phone, WhatsApp, email or remote session when something stops working.
Preventive maintenance
Updates, health checks and clean-ups scheduled before problems interrupt work.
Security management
Antivirus deployment and monitoring, plus security settings kept up to date.
Backup monitoring
Backups checked regularly, with restore tests so you know they actually work.
User management
New starters set up, leavers removed, and access kept to what each person needs.
Devices & software
Windows support, software installation and troubleshooting across your devices.
Network health
Your router, switches and Wi-Fi checked and kept running reliably.
Vendor coordination
We deal with your internet provider and software vendors so you don’t have to.
Support packages
Choose the level of cover that fits your team.
Plans are priced per user per month. Final inclusions and prices to be confirmed.
Essential
For small teams that mainly need help when something breaks.
[PRICE / user / month]
Remote helpdesk during business hours
Antivirus deployment & monitoring
Monthly update checks
[X] onsite visits per quarter
Business
For growing teams that depend on their systems every day.
[PRICE / user / month]
Everything in Essential
Backup monitoring & restore tests
User onboarding & offboarding
Microsoft 365 administration
[X] onsite visits per month
Premium
For organisations that want IT fully managed.
[PRICE / user / month]
Everything in Business
Priority response
Quarterly IT review & roadmap
Network & firewall management
Vendor coordination
[Confirm what sits outside the monthly fee, for example new hardware, software licences and larger projects, which are quoted separately.]
Response arrangements
Clear commitments, so you know what to expect.
Support hours
[MON–FRI HOURS], excluding public holidays.
Out-of-hours support: [AVAILABLE ON PREMIUM / BY ARRANGEMENT].
Response targets
Critical (business stopped): [X] hours
High (several users affected): [X] hours
Normal requests: [X] business day
How to reach us
Phone & WhatsApp: [PHONE NUMBER]
Email: [SUPPORT EMAIL]
Every request is logged and tracked until it’s resolved.
Onsite and remote
Fixed remotely where possible, onsite where it matters.
Remote support
Most issues are fixed in minutes over a secure remote session, with no travel time to pay for.
Software and email problems
Printer and connection issues
User accounts and passwords
Updates and security checks
Onsite support
An engineer visits when the problem needs hands on equipment or a new setup.
Hardware faults and replacements
Network and Wi-Fi problems
New staff and workstation setup
Scheduled maintenance visits
Getting started
From first conversation to supported in four steps.
Step 1
Assessment
We review your devices, network, accounts and backups.
Step 2
Proposal
You get a plan, a monthly price and a list of anything to fix first.
Step 3
Onboarding
We document your systems and set up our support and monitoring tools.
Step 4
Ongoing support
Your team contacts us whenever they need help, and we keep things maintained.
Managed IT support FAQs
Is there a minimum contract?
[MINIMUM TERM, e.g. 3 months], then month to month with [X] days’ notice.
What if we add or remove staff?
Your plan is adjusted each month to match the number of users you have.
Is new hardware included?
No. Hardware and software licences are quoted separately, and we can supply and set them up for you.
Do you support Mac computers?
[CONFIRM: Windows only, or Windows and macOS.]
Can we keep our existing setup?
Yes. We start from what you have and only recommend changes where they reduce risk or cost.
Ready to hand over your IT?
Tell us how many people and devices you have, and we’ll recommend a plan.